Our company always focuses on customers, strives to improve product quality and service level, and takes zero product defects and zero customer complaints as the goal, and solemnly makes the following commitments:
1. Pre-sale service
(1) According to the needs of users, help customers choose the right products, the correct specifications and models.
(2) Warmly receive customers' visits, and quickly handle user calls, letters, faxes and inquiries.
2. In-sale service
(1) Organize production in strict accordance with contract technical requirements and relevant national standards, ensure quality and quantity, and deliver on time at the agreed location.
(2) According to user requirements, free training for users on cable laying, use, maintenance and other knowledge, and go to the site to guide users in the correct construction.
(3) If the user selects the wrong model, the order quantity is insufficient or the special situation requires the delivery in advance, our company will be anxious to the user, give priority to the production, and strive to meet the user's requirements.
Three, after-sales service
(1) Our company implements the system of after-sales service in place within 24 hours, that is, after receiving the user's service demand notification, our marketing service personnel rush to the user's site within 24 hours to provide services.
(2) We will be responsible for all product quality problems such as damages, shortages, etc. before the product is delivered for inspection.
(3) The quality problems that exist or occur during the quality guarantee period are indeed our responsibility after confirmation by both parties. We are responsible for free defect handling or exchange and return, and promise to provide services within 7 days under normal circumstances, emergency situations After the service is in place within 3 days, the reasonable cost will be borne by us.
(4) After the two parties confirm that the quality problems are caused by the user's responsibility, we will also actively assist in solving them and meet the user's requirements.
(5) If users need to provide technical guidance during installation and use, we will dispatch professional and technical personnel to provide free services in time to meet user requirements.
(6) Our company establishes user files, and regularly communicates with users in writing and by telephone, solicits users’ opinions and suggestions, conducts statistics and analysis on the suggestions and quality issues put forward by users, and continuously improves the company’s management and further improves product quality and service Quality, the pursuit of perfection, to meet the needs of users.
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